OPERATIONS / BETA

Support, Security, and Abuse

The $5 beta includes narrow email support, not managed development, emergency response, or a service-level agreement.

Effective 2026-08-16 · Applies to the Small Site paid beta at rw0.io.

Support channel and hours

Email support@rw0.io. Normal support review hours are Monday–Friday, 10:00 a.m.–4:00 p.m. America/New_York, excluding U.S. federal holidays. We target an initial response within two business days, but this is a goal, not a guarantee or SLA. Do not rely on the Service for emergencies or time-critical operations.

Included beta support

• account access and one-time-link delivery problems;
• billing, cancellation, and first-charge refund requests;
• platform validation, malware-scanning, deployment, rollback, or availability defects;
• reports that another customer is violating the Acceptable Use Policy.

Not included

• website design, copywriting, prompt engineering, source-code repair, framework migration, or custom development;
• debugging customer JavaScript, third-party services, DNS outside the managed suffix, analytics, SEO, or browser-specific behavior;
• custom domains, data recovery from customer source, compliance questionnaires, procurement, or guaranteed response/resolution times;
• phone, chat, weekend, holiday, on-call, or 24/7 support.

Abuse

Report phishing, malware, unlawful content, impersonation, or other policy violations to abuse@rw0.io. Include the exact site URL and evidence. Credible imminent-harm, malware, phishing, and valid legal notices receive priority, but no response deadline or appeal process is promised during beta.

Security

Send vulnerability reports to security@rw0.io with reproducible steps and impact. Do not access another customer’s data, disrupt service, use automated destructive testing, or publish details before we can investigate. The beta has no bug-bounty program and no promise of payment.